Harry Paul

Harry Paul Photo

Highly Acclaimed Speaker and Best-Selling Author

Harry Paul is an internationally sought-after speaker that drives organizations to increase productivity by engaging and energizing employees to give and do their best while helping the company accomplish its goals.  

  • Fee Range: $7501 - $15,000
  • Travels From: San Diego, California
  • Topics: Corporate Culture, Customer Service, Leadership, Employee Engagement

Speaker Bio

Harry Paul aka Harry the Fish Guy is an internationally sought-after speaker who delivers informative presentations that are upbeat, fun and make a difference. He helps organizations increase productivity by engaging and energizing employees to give and do their best while helping the company accomplish its goals.Harry shows everyone how to enjoy what they are doing and get excited about coming to work and working hard.

He has excited audiences from Argentina to Asheville, Bahrain to Raleigh and New York to Singapore. Harry is the co-author of seven business books including FISH! A Proven Way to Boost Morale and Improve Results, one of the best-selling business books of all time with over five million copies sold in thirty-five languages. His books have been on the bestseller lists of The New York Times, Publisher's Weekly, Business Week, Amazon.com and The Wall Street Journal. His latest book is Who Kidnapped Excellence? What's Stopping Us From Giving and Being Our Best. 

Harry has shared his expertise and knowledge with some of the most respected companies in the world including Pfizer, Johnson & Johnson, Cigna Insurance, Kimberly Clarke, McDonald's, Procter & Gamble and Raytheon to name few.

 

 

Topics

Creating a Culture of Excellence!

Giving and being your best

It's a familiar litany; we live and work in an increasingly customer-centric economy. In North America, 80 percent of the jobs and 60 percent of the Gross National Product come from the performance of services rather than the production of products. An exceptional customer experience, otherwise known as excellence, pays off: Organizations that deliver high-quality, impeccable customer experiences increase market share and consistently have a significantly higher return on sales. If not, you are striving to be no better than your competition! With the push for quality comes the need to focus on retention, and recovery. To your organization, this means creating and sustaining an environment that assures a hit-it-out-of-the-park, zero-mistake customer experience. By focusing on a Culture of Excellence, using specific behaviors that help your people exceed the expectations of the organization and it's customers, you will assure yourself of continual productivity and profitability.  This entertaining and informative presentation will give the tools to start using right way on your journey towards Excellence.

You will be exposed to:

  • Understanding and using the 5 pillars of a culture of excellence
  • Keeping average from being mistaken as excellence
  • What it takes to build a sustainable culture of excellence
  • Ensuring everyone is giving their best

Based upon over 30 years experience in the field plus information extracted from best selling business books like Who Kidnapped Excellence? and Fish!, you will come away with ideas you can use right away!

 

The FISH! Philosophy

Work Made Fun Gets Done

The FISH! Philosophy shows you and your employees how to create a culture where people can't wait to come to work and be their best--a culture with people looking to make a difference for their customers and each other. A culture that nurtures flawless execution of work, promotes teamwork, and is fulfilling and fun.  The FISH! Philosophy is based on the book FISH! and the fishmongers at the World Famous Pike Place Fish Market in Seattle, Washington. The fish market is some of the most profitable retail space in America. Yet it is located right near three other fish markets that sell the same fish for the same price. The market doesn't trade on product or price; they trade on creating unique customer experiences. The fishmongers at the market work in a culture where they bring passion, energy and enthusiasm to work everyday. Any organization can create this culture that will lead to and sustain success through hard-working, dedicated people.

 

Understanding how the FISH! Philosophy can make a huge difference in your organization by:

•Choose your attitude - Decide to bring more enthusiasm to work everyday

•Be There - Know why you go to work everyday

•Play - Discover ways to have fun and instill more energy at work

•Make Their Day - Include your customers in the energy and fun

 

Return on Investment:

•Increased retention

•Decrease in tardiness

•Increased teamwork

•More creativity

•Create a culture that is fun, fulfilling and productive

 

 

Harry's Client List  

Medical/Dental/Pharmaceutical

American Academy of Dental Group Practices

American Association of Clinical Researchers

Arthritis Foundation

Astra Zeneca

Blue Cross/Blue Shield of Massachusetts (Medical)

Blue Cross/Blue Shield of Massachusetts (Dental)

California Health Forum

City of Hope Hospital

Grand View Hospital

Health Care Systems

Healthcare Financial

Horizon West HealthCare

            "Just letting you know we thoroughly enjoyed your presentation at our retreat last week."

Johnson & Johnson-Vistakon

Greater Cincinnati Health Council

Kaiser Permanente

Motion Picture and Television Fund Nursing Facility

Minnesota Dental Association

Omnicare

Pfizer

Port Huron Hospital Association

Promises Inc.

Rehab West

Sanofi Sythelab

Silver Cross Hospital

Triton PCS Tift Regional Medical Center

Western University of Health Sciences

Yankee Dental Congress

 

Associations

AACROA

Affordable Housing Association

American Association of Clinical Researchers

American Management Association

American Red Cross

Arizona SHRM

Arthritis Foundation

Association for Accounting Administration

Central California Association of Health Underwriters

 

 

More Info

Contact Form

* Required Fields

 -  -

Harry Paul - FISH